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FAQ

Welcome to our FAQ section! Here, you'll find answers to the most common questions about our orchids, ordering and shipping processes, care tips, returns and guarantees, special services, and customer support. If you need further assistance, feel free to contact us.

  • What types of orchids do you sell?
    We specialize in a variety of certified orchid crops, including rare cultivars, suitable for hobbyists and collectors.
  • Are your orchids pest and disease-free?
    Yes, all our orchids are carefully cultivated to be free of pests and diseases, adhering to strict agricultural practices.
  • Where are your orchids grown?
    Our orchids are grown at Lee & Co, a family farm in Hilo, Hawaii, dedicated to producing high-quality orchids sustainably.
  • How can I place an order?
    You can place an order directly through our website. Simply browse our selection, add items to your cart, and proceed to checkout.
  • Do you ship your orchids nationwide?
    Yes, we are certified by the State of Hawaii for exporting orchids and can ship to all the States, including Alaska and Puerto Rico, adhering to all necessary regulations and certifications.
  • How long does shipping take?
    Shipping times vary based on your location. We are partnered with FedEx and typically, orders take 2-3 business days.
  • How are the orchids packaged for shipping?
    Our orchids are carefully packaged to ensure they arrive in perfect condition. We use protective materials and secure packaging to prevent any damage during transit.
  • What are your shipping costs?
    Shipping costs vary based on the destination and size of the order. Shipping costs will be calculated at checkout.
  • How do I care for my new orchid?
    Each orchid comes with a detailed care guide. Generally, orchids need bright, indirect light, moderate watering, and good air circulation.
  • What type of potting mix should I use?
    Orchids thrive in well-draining potting mixes like bark, sphagnum moss, or a specialized orchid mix. Avoid regular potting soil as it retains too much moisture.
  • How often should I water my orchid?
    Watering frequency depends on the orchid type and environment. Typically, water once a week, allowing the potting mix to dry out slightly between waterings.
  • What should I do if my orchid’s leaves turn yellow?
    Yellow leaves can be a sign of overwatering, insufficient light, or natural aging. Adjust watering and lighting conditions as needed.
  • What should I do if my orchid arrives damaged?
    Please contact our customer service immediately with photos of the damage, and we will arrange for a replacement or refund.
  • Do you offer a guarantee on your orchids?
    Yes, we guarantee that our orchids are healthy and pest-free upon arrival. If you encounter any issues, please reach out to us.
  • Do you offer custom orders or bulk purchases?
    Yes, we accommodate custom orders and bulk purchases. Please contact us directly to discuss your specific needs.
  • Can I visit your farm?
    Our farm is currently not open to the public, but we occasionally host special events and tours. Stay tuned to our website for announcements.
  • How can I contact customer service?
    You can reach our customer service team via email at orchids@leeandcompanyorchids.com or by phone at (808) 238-0797.
  • What are your customer service hours?
    We are available to answer all your questions and concerns Monday through Friday, 9 AM to 5 PM HST.
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